General contact
Write to us at contact@ootdlyapp.com and we will reply within 24–48 hours.
Report a problem
If you find a bug or unexpected behaviour in the app, send us an email at contact@ootdlyapp.com with a description of the problem and, if possible, screenshots, device model and app version.
Privacy and personal data
For requests related to your personal data (access, rectification, erasure, portability, objection or restriction of processing) write to us at contact@ootdlyapp.com.
More information in our Privacy Policy.
Brand accounts and campaigns
If you represent a brand and want to collaborate with OOTDly creators, get in touch at contact@ootdlyapp.com.
Frequently asked questions
What is GZL?
GZL is the virtual currency of OOTDly. You earn it by posting content, receiving likes and followers, and watching ads. You can use it to subscribe to creators, unlock exclusive content, book consultations or withdraw it as real money.
How do I withdraw my GZL?
In the app, go to Settings → GZL and Monetisation → Withdraw. The minimum balance to withdraw is 60,000 GZL (~€20). The platform applies a 20% commission; the creator receives 80%.
How do I withdraw campaign earnings?
Earnings from brand campaigns accrue in euros, separate from the GZL balance. The minimum withdrawal is €20. 20% commission. Payments are processed through Stripe and may take between 1 and 3 business days.
How do I delete my account?
Go to Settings → Account → Deactivate account. All your data is deleted within a maximum of 30 days. Financial records are kept for 5 years by legal obligation.
How do I export my data?
Go to Settings → Data and Privacy → Export data. You will receive a JSON file with all the information we hold associated with your account (right to portability under Art. 20 GDPR).
What if I forget my password?
Use the “Forgot your password?” option on the login screen. You will receive a link by email to reset it.
Why can’t I upload a photo without a person?
OOTDly checks that posts and loops contain an identifiable person, since it is a social network for fashion and outfits. If your photo is rejected for this reason, make sure the person is visible in the image.
How do I report inappropriate content or a user?
On the content or user profile, tap the options icon (···) and select Report. Our team reviews all reports and acts within 24–72 hours depending on severity.
How do I block a user?
On the user’s profile, tap the options icon (···) and select Block. You can manage your blocked list from Settings → Privacy → Blocked users.